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LBL ESD is providing modified services due to COVID-19. Please contact 541-812-2600 for assistance.

HomeBusiness ServicesHelp Desk (BIS)

Help Desk (BIS)

The BIS Help Desk is available for questions regarding the BIS Suite of Products including Infinite Visions, iVisions (web portal), InTouch/TouchBase/TBLite and ESP.

There are two ways to contact the BIS Help Desk:

  1. By telephone or
  2. By submitting a ticket online using Web Help Desk

BIS Help Desk Contact

Monday – Friday
8:00am to 5:00 pm PST

877.525.3731 (toll-free)

BIS Help Desk Guidelines

  • Designated district staff or district office staff contact the BIS Help Desk. This prevents an issue being reported multiple times by different users. It also helps the district support staff be aware of and understand any current issues.
  • District Technology Support Staff contact the LBL Network Solutions Team to ask questions or initiate a request for service in their district.
  • Teachers / School Staff contact your building or district office support person for questions or to report an issue.

Web Help Desk

Help Desk Representatives

Business Services – Contact

Chief Financial Officer:
Jackie Olsen

Admin. Assistant:
Lisa McConnell

Important Message

LBL ESD is providing modified services due to COVID-19 and the statewide school closure. Please contact 541-812-2600 for assistance. Limited staffing during the closure will make response to public inquiry difficult, and some inquiries may be delayed until programs reopen.