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For information on Novel Coronavirus (COVID-19), click here.

LBL ESD is providing modified services due to COVID-19. Please contact 541-812-2600 for assistance.

Help Desk

There are two ways to contact the Help Desk: by telephone (local and toll-free numbers) or by submitting an online ticket using Web Help Desk. Designated district and school personnel can use Web Help Desk to submit questions or issues and review status of their tickets.

Help Desk Guidelines

  • Designated District and School Support Staff (Registrars, Office Managers, Attendance Clerks and/or Counselors) contact the Help Desk. This prevents an issue being reported multiple times by different users. It also helps support staff be aware of and understand any current issues.
  • Teachers contact their building support person for questions or to report an issue.
  • District Technology Support Staff contact the LBL Network Solutions Team to ask questions or initiate a request for service in their district.

Help Desk Contact

  • Hours:
    Monday – Friday
    7:30 a.m. to 5:00 p.m. PST
  • Phone:
    866.914.2800 (toll-free)

Web Help Desk (WHD)

Web Help Desk provides these features:

  • Submit a help request with a short, online form
  • Track the status of tickets you have submitted
  • Review past tickets for previous solutions
  • Access Frequently Asked Questions (FAQs)

If you do not have a Web Help Desk account, contact the Help Desk for instructions.

Help Desk Representatives

Amy McCoolAmy McCool
Customer Service Representative
Carolyn OsmondCarolyn Osmond
Customer Service Representative

Information Systems – Contact

Program Administrator:
Martha Kroessin

Admin. Assistant:
Jane Ropp

Important Message

LBL ESD is providing modified services due to COVID-19 and the statewide school closure. Please contact 541-812-2600 for assistance. Limited staffing during the closure will make response to public inquiry difficult, and some inquiries may be delayed until programs reopen.