The BIS Help Desk is available for questions regarding the BIS Suite of Products including Infinite Visions, iVisions (web portal), InTouch / TouchBase / TBLite and ESP.
BIS Help Desk Contact
Monday – Friday
8:00 a.m. to 5:00 p.m. (PST)
Web Help DeskSubmit a Ticket
BIS Help Desk Guidelines
- Designated district staff or district office staff contact the Help Desk. This prevents an issue being reported multiple times by different users. It also helps the district support staff be aware of and understand any current issues.
- District Technology Support Staff contact the LBL ESD Network Systems team to ask questions or initiate a request for service in their district.
- Teachers / School Staff contact your building or district office support person for questions or to report an issue.