There are two ways to contact the Help Desk: by telephone (local and toll-free numbers) or by submitting an online ticket using Web Help Desk. Designated district and school personnel can use Web Help Desk to submit questions or issues and review status of their tickets.

Help Desk Contact

Monday – Friday
7:30 a.m. to 5:00 p.m. (PST)

866-914-2800 (toll-free)

Web Help Desk

Submit a Ticket

If you do not have a Web Help Desk account, contact the Help Desk for instructions.

Web Help Desk Features

  • Submit a help request with a short, online form
  • Track the status of tickets you have submitted
  • Review past tickets for previous solutions
  • Access Frequently Asked Questions (FAQs)

Help Desk Guidelines

  • Designated district staff or district office staff contact the Help Desk. This prevents an issue being reported multiple times by different users. It also helps the district support staff be aware of and understand any current issues.
  • District Technology Support Staff contact the LBL ESD Network Systems team to ask questions or initiate a request for service in their district.
  • Teachers / School Staff contact your building or district office support person for questions or to report an issue.